Tom Gran Melia Palacio De Los Duques is considered one of the finest hotels in all of Madrid. Given its excellent location (walking distance to Royal Palace of Madrid, Opera House and Santa María la Real de La Almudena Cathedral) as well as its exclusive Red Level Service, it is little wonder that Gran Melia Palacio De Los Duques Madrid plays host to many VIP guests each year.
Gran Melia Palacio De Los Duques Red Level Deluxe Room
Gran Melia Palacio De Los Duques offers the Red Level Service which is an exclusive experience characterized by “luxury within luxury”. The Red Level Service at Gran Melia Palacio De Los Duques includes
1. Independent & exclusive check in at Red Level Lounge
2. Butler Service
3. Private Buffet Breakfast at Redlevel Lounge served from 7.00hs to 11.00hs
4. Open Bar (soft drinks, coffee, snacks, etc) from 11.00hs to 23.00hs (to enjoy exclusively at the Red Level Lounge)
5. Complimentary welcome gift in your room upon arrival
6. Complimentary newspaper in the room
7. Express ironing service (without any charge for the first item)
8. Shoe cleaning service without any charge
9. Nespresso Machine in the room with 4 free capsules everyday
10. Pillow & aromatherapy menu in rooms (subject to availability)
11. Private & exclusive concierge service
12. Play Station and Wii free (subject to availability)
13. Express and late check-out (subject to availability)
With so many exclusive offerings with the Red Level Service, we decided to upgrade for an experience at the Red Level Deluxe Room – it did not disappoint!
At the entrance of the hotel, the doorman checked our name against his list of guests that were scheduled to check-in that day. This also means that non-guests are strictly not allowed into the hotel. This marked the first sign of exclusivity for us. Upon verification, a porter came over, set our luggage aside and brought us to the Red Level Lounge for check-in. The second sign of exclusivity. As we took a short walk towards the lounge, the porter spoke to us in unbelievably good English. If you’ve been to Spain, you’d know that it would be unlikely that a porter would speak such good English. Later, we learnt that he had been to an English school just to learn English. A third sign of exclusivity. We stepped past the hotel lobby (where check-in is usually done) and entered into the Red Level Lounge. Here, we were offered white wine and/or water while check-in was done. As we arrived early, we had the opportunity to check out the Red Level Lounge. The ambience was classy but the members held themselves really well, maintaining the tranquility within…
Once the room was ready, we were given a short tour of the premise before being led to our room.
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The room given to us was a corner room on level 2. According to the map of the level, the room is slightly bigger than the other Red Level Deluxe Rooms on the same level. As we entered, the door opens to a spacious and modern design of the Red Level Deluxe Room. We also noticed that Clarins amenities were provided by the hotel as well (We’ve lost count of the luxury/exclusivity signs). As we ventured into the room, we also saw our welcome gift – Spanish Nougat candies. There were 3 different flavours (chocolate, peanut and pistachio) that were nicely decorated round a serving plate. This was a nice gesture from Gran Melia Palacio de los Duques because Spanish nougats are famous and is usually a souvenir that one would bring home.
Of course, the other thing we loved about the room was the bath tub.
The design was cleverly thought out. Just in front of the bath tub is the rain shower. This means that showering and bathing (aka “wet” areas) are kept within the boundaries of the glass – unlike the new concept of boutique hotels where bath tubs are sometimes next to the bed. If you’re watching TV, the volume within the bathroom can be turned up as well. If you want some privacy, simply draw the curtains on the outside.
Video Tour of Red Level Deluxe Room Gran Melia Palacio De Los Duques
Facilities at Gran Melia Palacio De Los Duques
Gran Melia Palacio De Los Duques as the name suggests, was formerly a 19th century dukes palace. Today, it is not only one of the most luxurious hotels in Madrid, but also boasts spectacular views from its rooftop terrace / rooftop pool…
Spectacular views from Gran Melia Palacio De Los Duques Rooftop Terrace
Other facilities include a gym, spa (known as Thai Room Wellness) as well as the famous Dos Cielos Madrid, advised by the Torres brothers, who have one Michelin Star.
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As part of the Red Level Deluxe Room, you’ll also be able to enjoy the open bar and snacks at the Red Level Lounge from 1pm to 11pm daily…
Red Level Lounge Gran Melia Palacio De Los Duques
The Red Level Lounge serves up different snacks throughout the day. As it was the New Year, there was a typical Spanish New Year cake known as rosca de reyes (aka Spanish King’s Cake). We also particularly enjoyed the jamon (Spanish cured ham), oysters as well as the premium Ruinart Champagne.
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Besides the beautiful champagne display, there’s also an open bar that consists of various hard liquors, beers and soft drinks. There’s also a coffee machine that serves up cappuccino or just plain ol’ espresso. In addition, there’s a doorway past the Red Level Lounge that leads to the palace garden, which is an outdoor private area, exclusively for Red Level guests and diners of Dos Cielos Madrid.
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In and Around Gran Melia Palacio De Los Duques
Besides soaking in the views from the terrace/rooftop of the hotel, we also took a short walk to the Royal Palace as well as Cathedral. There was a busker playing on the accordion that brought out the atmosphere in the area. Passers-by even started to dance to the music.
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Hope you have enjoyed our coverage of Gran Melia Palacio de los Duques Madrid. During your next visit, remember to try out the Red Level Service of Gran Melia Palacio de los Duques!
